> For the complete documentation index, see [llms.txt](https://docs.aloop.icustomer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aloop.icustomer.ai/how-it-works/overview/memory-and-learning.md).

# Memory & learning settings

> **Availability:** closed-loop, self-learning optimization is on Team and Enterprise.

Context is what the system *knows*; memory is what it has *learned*. As the loop runs, it accumulates:

* **Pinned facts** you want it to always remember
* **Audience behavior** and **conversion drivers** — what moves your numbers
* **Workflow learnings** and **operational patterns** — what works in practice
* **Signal outcomes** and **decision-trace learnings** — which calls paid off

This is the closed loop: every outcome makes the next decision sharper. Learning settings let you tune what the system remembers, and pin or correct anything.


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

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