> For the complete documentation index, see [llms.txt](https://docs.aloop.icustomer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aloop.icustomer.ai/iharness.md).

# iHarness

- [What iHarness does](https://docs.aloop.icustomer.ai/iharness/what-it-does.md): iHarness is the AI you talk to: it reasons over your context, decides what to do for each audience, and coordinates the agents.
- [Goals, KPIs and targets](https://docs.aloop.icustomer.ai/iharness/goals-kpis-targets.md): The chain iHarness optimizes: standing goals, readable KPIs, and computed, achievable targets.
- [Ask iHarness](https://docs.aloop.icustomer.ai/iharness/ask-iharness.md): Talking to iHarness: ask it to do things, ask it questions, and brainstorm without spending anything.
- [How plays become decisions](https://docs.aloop.icustomer.ai/iharness/plays-to-decisions.md): How iHarness picks a play: diagnosis over lookup, capability before commitment, and decisions as the output.
- [Autonomy levels](https://docs.aloop.icustomer.ai/iharness/autonomy-levels.md): The three autonomy modes, Ask, Propose, and Auto: defined by what the system can spend, not by a marketing scale.
- [Bring your own agent](https://docs.aloop.icustomer.ai/iharness/bring-your-own-agent.md): Bring your own agent: connect an external agent to iCustomer through MCP, with the same context and the same record as your team.
- [Gates](https://docs.aloop.icustomer.ai/iharness/gates.md): The checkpoints that stop iHarness: what gates guard, where approvals happen, and per-tool approval modes.


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