> For the complete documentation index, see [llms.txt](https://docs.aloop.icustomer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aloop.icustomer.ai/reference/faq.md).

# FAQ & troubleshooting

**Is Audience Loop a campaign tool?** No. It's the decision and measurement layer above your channels — it decides and hands off, while your tools run the bids and sends.

**Do you run my ads or send my emails?** No. Those stay in your channel tools, agency, or team. Audience Loop owns the decision.

**How do credits work?** Every plan includes a monthly allotment; actions like enrichment (\~1), visitor reveal (\~2), and audience sync (\~50) draw from it. See [How credits work](/manage/overview-1/credits.md).

**Does anything go live without me?** No. Every external action is a draft until you approve it in Pulse.

**Is my data safe?** SOC 2 Type II, consent-aware, and never used to train public models. See [Privacy, security & compliance](/manage/privacy-security-compliance.md).

**Can I start free?** Yes — Free is $0 forever. See [Plans](/manage/overview-1/tiers.md).


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