FAQ & troubleshooting

Common questions — whether it's a campaign tool, whether it runs your ads, how credits work, approvals, security, and starting free.

Is Audience Loop a campaign tool? No. It's the decision and measurement layer above your channels — it decides and hands off, while your tools run the bids and sends.

Do you run my ads or send my emails? No. Those stay in your channel tools, agency, or team. Audience Loop owns the decision.

How do credits work? Every plan includes a monthly allotment; actions like enrichment (~1), visitor reveal (~2), and audience sync (~50) draw from it. See How credits work.

Does anything go live without me? No. Every external action is a draft until you approve it in Pulse.

Is my data safe? SOC 2 Type II, consent-aware, and never used to train public models. See Privacy, security & compliance.

Can I start free? Yes — Free is $0 forever. See Plans.