Release notes
What shipped, what changed, and what is coming next in iCustomer Platform.
What's new: August 2026, iCustomer Platform
The platform launches: one system that learns your business, builds and scores your audiences, runs plays across your channels, and records the reasoning behind every move.
Onboarding from your domain. Paste your URL, confirm the picture the system builds of your audience, brand, and competition, and go.
The pixel on every plan. See who is visiting your site by name, on the free plan included.
Audience with FIRE scoring. Your accounts and contacts under management, scored on Fit, Intent, Recency, and Engagement.
Plays. Proven go-to-market motions you run from a library, leaving activations in your channels: HubSpot, Salesforce, Instantly, LinkedIn, Reddit, and more.
Pulse. The system raises its hand when something needs you; everything else stays handled.
iHarness. Ask anything, in the app or in Slack, and watch the reasoning behind every decision.
Changelog
2026-08
iCustomer Platform launch. The always-on system: onboarding from your domain, Audience with FIRE scoring, the play library, Pulse, iHarness, and integrations across CRM, outbound, and paid channels.
Audience replaces Explorer in the left navigation.
HubSpot integration live, with CRM writes behind per-tool approvals.
Visitor de-anonymization available on every plan, including free.
Entries are added as releases ship.
Upcoming
The platform ships in waves. On the way:
More plays. The library grows past the launch set; plays that need a signal the platform does not capture yet arrive as their connectors land.
More connectors. Meta Ads, Klaviyo, Google Ads, and PostHog product events are in progress.
Outcome tracking against targets. Watching a target move as outcomes land, with the trace to show why.
CLI and API access.
Roadmap items are directional and can change.
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