> For the complete documentation index, see [llms.txt](https://docs.aloop.icustomer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aloop.icustomer.ai/release-notes/release-notes.md).

# Release notes

What shipped, what changed, and what is coming next in iCustomer Platform.

## What's new: August 2026, iCustomer Platform

The platform launches: one system that learns your business, builds and scores your audiences, runs plays across your channels, and records the reasoning behind every move.

* **Onboarding from your domain.** Paste your URL, confirm the picture the system builds of your audience, brand, and competition, and go.
* **The pixel on every plan.** See who is visiting your site by name, on the free plan included.
* **Audience with FIRE scoring.** Your accounts and contacts under management, scored on Fit, Intent, Recency, and Engagement.
* **Plays.** Proven go-to-market motions you run from a library, leaving activations in your channels: HubSpot, Salesforce, Instantly, LinkedIn, Reddit, and more.
* **Pulse.** The system raises its hand when something needs you; everything else stays handled.
* **iHarness.** Ask anything, in the app or in Slack, and watch the reasoning behind every decision.

## Changelog

### 2026-08

* iCustomer Platform launch. The always-on system: onboarding from your domain, Audience with FIRE scoring, the play library, Pulse, iHarness, and integrations across CRM, outbound, and paid channels.
* Audience replaces Explorer in the left navigation.
* HubSpot integration live, with CRM writes behind per-tool approvals.
* Visitor de-anonymization available on every plan, including free.

Entries are added as releases ship.

## Upcoming

The platform ships in waves. On the way:

* **More plays.** The library grows past the launch set; plays that need a signal the platform does not capture yet arrive as their connectors land.
* **More connectors.** Meta Ads, Klaviyo, Google Ads, and PostHog product events are in progress.
* **Outcome tracking against targets.** Watching a target move as outcomes land, with the trace to show why.
* **CLI and API access.**

{% hint style="info" %}
CLI and API access are not available at launch. To get early access, join the beta waitlist: [contact us](https://www.icustomer.ai/contact).
{% endhint %}

Roadmap items are directional and can change.


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