Billing
Plans, credits, overage, and how billing works across your workspaces.
One subscription, owned by the workspace owner, powers everything: the plan, the monthly credits, and every workspace that owner runs.
Plans
Four plans: Free, Pro, Team, and Enterprise. What each unlocks is on Plans. Current prices, credit allotments, and seat counts are on icustomer.ai/pricing. Start on Free and upgrade anytime. Enterprise is custom and starts with a conversation: book a demo.
How credits work
Credits are the single unit of usage. The system draws credits as it works, and your balance shows in the top bar.
The pool is the owner's. Credits are shared across all workspaces the owner runs, and invited members draw from the same pool. Usage is recorded per member and per category (agent sessions, visitor resolution, enrichment, company research) under Settings → Usage.
Fixed costs are flat. Each action type has a set credit cost, and success-gated actions (like resolving a website visitor) charge only when they succeed. The per-action table is below.
Included credits work out to 20 per dollar. Use that to read every cost on this page.
Credits reset monthly and never roll over.
What each action costs
Two kinds of charges: fixed (a set credit cost per action) and dynamic (the cost follows what the work required).
Fixed charges
Company search
3
5
Company lookalike
3
5
Company lookup
1
2
Live company LinkedIn data
1
2
Website technologies
1
2
Company news search
3
5
Company job search
3
5
People search
3
5
Verified email
10
15
Direct phone
15
23
Contact bundle (search + email + phone)
25
38
Contact lookalike
3
5
Visitor de-anonymization (successful resolves only)
6
6
Dynamic charges
These scale with the work actually done for you: no flat fees, no paying for idle time, credits go where the value went.
Chat (working with iHarness interactively)
Credits follow the work your session sets in motion, a quick question stays cheap, a deep build earns its keep
iHarness on its own (always-on, working while you are away)
The same fair draw, with every activity itemized under Settings → Usage so you always see what your credits bought
Scoring (FIRE: Fit, Intent, Recency, Engagement)
Scales with the signals gathered to establish real intent, you pay for evidence, never for guesses
Dynamic charges are itemized as they occur under Settings → Usage, per activity, so you can always see what your credits bought.
Changing plans
Upgrading takes effect immediately: you get the new plan's full credit allotment right away, and the price is prorated for the time remaining. Downgrades take effect at the end of the paid period. No refunds on unused time or credits.
Overage
When the included credits run out, paid plans can enable overage: billed at 16 credits per dollar, a premium over the included 20, with an optional cap you set. Enabling overage and setting the cap is owner-gated.
With overage off, credit-spending actions pause when your balance reaches zero and pick back up when credits reset at the start of your next billing period.
Free
0
-
Pro
Up to 2,000 credits per month
16 credits per dollar
Team
No cap
16 credits per dollar
Enterprise
Custom
Custom
The billing page
Settings → Billing shows two things: your subscription overview and your transaction history (subscriptions, renewals, overage, refunds). Payment methods and invoices are managed through the billing portal. Members can see the workspace's subscription. Only the owner changes it.
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