> For the complete documentation index, see [llms.txt](https://docs.aloop.icustomer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aloop.icustomer.ai/settings/users-and-roles.md).

# Users and roles

Inviting your team, the four roles, and how seats work.

You work with iCustomer as a team. Members join a workspace by invitation, and what each person can do is set by their role.

## The roles

| Role       | What it means                                                                                                                                   |
| ---------- | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| **Owner**  | Created the workspace. Full control, including billing and credits. There is one owner, and the role cannot be reassigned from the invite flow. |
| **Admin**  | Everything but ownership: manage members, settings, and integrations.                                                                           |
| **Editor** | The working role: build audiences, run plays, act on pulses. The default for new invites.                                                       |
| **Viewer** | Read-only: see everything, change nothing.                                                                                                      |

## Inviting members

{% stepper %}
{% step %}

### Invite

Go to **Settings → Workspace → Members** and select Invite. Enter the email and pick a role (Admin, Editor, or Viewer).
{% endstep %}

{% step %}

### They accept

The invitation arrives by email and stays pending until accepted. Invitations expire if unused.
{% endstep %}

{% step %}

### They sign in

Members sign in with Google or with email and a one-time code, and land in your workspace from the workspace picker.
{% endstep %}
{% endstepper %}

## Seats

Seats follow the owner's plan; seat counts per plan live on [icustomer.ai/pricing](https://www.icustomer.ai/pricing). The Free plan is single-player; inviting members starts on a paid plan. Removing a member frees their seat.

{% hint style="info" %}
Invited members draw on the owner's credit pool as they work. Usage is recorded per member, so you can see who used what. See [Billing](/settings/billing.md).
{% endhint %}

## Outside the app

Members and roles can be managed outside the app via [API](/settings/api-keys.md) and [MCP](/iharness/bring-your-own-agent.md) as well.


---

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