> For the complete documentation index, see [llms.txt](https://docs.aloop.icustomer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aloop.icustomer.ai/using-audience-loop/meet-chat.md).

# Chat

Chat is where you talk to Audience Loop. Behind it is the Harness — the orchestrator that reasons over your context and coordinates your AI team to get things done. [Onboarding](/introduction/onboarding.md) starts here.

You can ask it to do things ("set up a reactivation play for dormant accounts") or ask it questions ("why did we pause LinkedIn last week?"). It works two ways: on request, when you ask, and proactively, when the always-on system acts on its own and tells you about it.

Everything the Harness proposes comes back as a **draft**. Nothing goes live until you approve it, and approvals show up in [Pulse](/using-audience-loop/overview-2.md). It also works decision-first: it figures out *what to do* for an audience before it picks a channel.

See [Master goals & targets](/using-audience-loop/overview/master-goals-and-targets.md) to point it at an outcome, and [Decision Traces](/how-it-works/decision-traces.md) to see the reasoning behind anything it did.


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