Orchestration

What the Harness does to hit your goals and targets — decision-first, proactively and on request.

Orchestration is where the work happens: the Harness turning your goals into action across your audiences.

It runs decision-first — for each audience it decides the move (engage, nurture, suppress, escalate) before choosing a channel — and works both proactively, on the always-on loop, and on request when you ask in Chat. Under one roof it manages your master goals & targets, the loops in flight, the channels it activates, and the next best action for each entity.

Everything it does is logged as a Decision Trace, and anything needing you surfaces in Pulse.