{"version":1,"pages":[{"id":"LThc2RqOxBKU56Qt3TMy","title":"Welcome","pathname":"/","siteSpaceId":"sitesp_dOl00","description":"iCustomer Platform documentation: the always-on system that decides what to do for your audiences, acts across your channels, and proves what worked.","breadcrumbs":[{"label":"Introduction"},{"label":"Getting Started"}]},{"id":"06Djm9R6EeCBPtWqK0WZ","title":"What iCustomer Platform is","pathname":"/getting-started/what-icustomer-is","siteSpaceId":"sitesp_dOl00","description":"iCustomer Platform is the always-on Intelligence system above your channels: audience intelligence, signals, decisions, and causal measurement.","breadcrumbs":[{"label":"Introduction"},{"label":"Getting Started"}]},{"id":"6yADxv95YmuJzf6RGGTn","title":"The loop in one page","pathname":"/getting-started/the-loop","siteSpaceId":"sitesp_dOl00","description":"How iCustomer Platform turns a goal into an outcome and back again: five steps, and an honest answer at every point it cannot advance.","breadcrumbs":[{"label":"Introduction"},{"label":"Getting Started"}]},{"id":"MWpD2V2gIBjK4PTbwlD5","title":"Plans","pathname":"/getting-started/plans","siteSpaceId":"sitesp_dOl00","description":"Four plans, from free to fully custom, and what each unlocks.","breadcrumbs":[{"label":"Introduction"},{"label":"Getting Started"}]},{"id":"tt2xxwfMa59XdFVnoa1E","title":"Quick start: B2B","pathname":"/getting-started/quick-start-b2b","siteSpaceId":"sitesp_dOl00","description":"B2B in your first thirty minutes: from your domain to a first play approved, with its reasoning on record.","breadcrumbs":[{"label":"Introduction"},{"label":"Getting Started"}]},{"id":"z4Xe5856ZN2gAnCQaJiD","title":"Quick start: D2C","pathname":"/getting-started/quick-start-d2c","siteSpaceId":"sitesp_dOl00","description":"D2C in three moves: install your pixel, connect your stack, go.","breadcrumbs":[{"label":"Introduction"},{"label":"Getting Started"}]},{"id":"R64JQ9nm25SgfJETRxmz","title":"Glossary","pathname":"/getting-started/glossary","siteSpaceId":"sitesp_dOl00","description":"The short glossary, in loop order: the words you'll meet in your first session.","breadcrumbs":[{"label":"Introduction"},{"label":"Getting Started"}]},{"id":"4hLU8sKwHzbFOenDq352","title":"Core concepts","pathname":"/concepts/core-concepts","siteSpaceId":"sitesp_dOl00","description":"The ten ideas the platform is built on, in the order the loop uses them.","breadcrumbs":[{"label":"Introduction"},{"label":"Concepts"}]},{"id":"bhDmkMelBnsF1uKcaCy6","title":"System architecture","pathname":"/concepts/system-architecture","siteSpaceId":"sitesp_dOl00","description":"How iCustomer Platform is put together: iHarness running the loop on your Growth Brain, the five layers underneath, and the four rules that keep your systems yours.","breadcrumbs":[{"label":"Introduction"},{"label":"Concepts"}]},{"id":"UsH5XERAw8d1FTHt3UXO","title":"Context and memory","pathname":"/concepts/context-and-memory","siteSpaceId":"sitesp_dOl00","description":"What the system knows and what it has learned: sources, precedence, and why what you say always wins.","breadcrumbs":[{"label":"Introduction"},{"label":"Concepts"}]},{"id":"kI6I9NP8fbIEQQkqEQTx","title":"Decisions and traces","pathname":"/concepts/decisions-and-traces","siteSpaceId":"sitesp_dOl00","description":"The decision is the unit of work, and the trace is its receipt. What counts as a decision, and what a trace records.","breadcrumbs":[{"label":"Introduction"},{"label":"Concepts"}]},{"id":"Tf0bQ5YEOHB5A0cPe6KG","title":"Data flow and trace spine","pathname":"/concepts/data-flow","siteSpaceId":"sitesp_dOl00","description":"The trace spine: five streams, one trace ID, and where your data lives.","breadcrumbs":[{"label":"Introduction"},{"label":"Concepts"}]},{"id":"aW68vMubYfb3kaaOOU84","title":"Surfaces","pathname":"/concepts/surfaces","siteSpaceId":"sitesp_dOl00","description":"One engine, many doors: the app, Slack, email, and the agent-facing surfaces.","breadcrumbs":[{"label":"Introduction"},{"label":"Concepts"}]},{"id":"dE3V66bGi5e4QxDm3qV7","title":"Worked example","pathname":"/concepts/worked-example","siteSpaceId":"sitesp_dOl00","description":"One arc, end to end: a cold account comes back, and the loop turns it into a meeting, with receipts.","breadcrumbs":[{"label":"Introduction"},{"label":"Concepts"}]},{"id":"XXnVh0J9V7V1K7nDMeTF","title":"What iHarness does","pathname":"/iharness/what-it-does","siteSpaceId":"sitesp_dOl00","description":"iHarness is the AI you talk to: it reasons over your context, decides what to do for each audience, and coordinates the agents.","breadcrumbs":[{"label":"Introduction"},{"label":"iHarness"}]},{"id":"phej0GKb3ACPXWeu53hb","title":"Goals, KPIs and targets","pathname":"/iharness/goals-kpis-targets","siteSpaceId":"sitesp_dOl00","description":"The chain iHarness optimizes: standing goals, readable KPIs, and computed, achievable targets.","breadcrumbs":[{"label":"Introduction"},{"label":"iHarness"}]},{"id":"apzFzOZNUxJeEKjRt4Gf","title":"Ask iHarness","pathname":"/iharness/ask-iharness","siteSpaceId":"sitesp_dOl00","description":"Talking to iHarness: ask it to do things, ask it questions, and brainstorm without spending anything.","breadcrumbs":[{"label":"Introduction"},{"label":"iHarness"}]},{"id":"4bwDxVQFenm7Gr3FGkIh","title":"How plays become decisions","pathname":"/iharness/plays-to-decisions","siteSpaceId":"sitesp_dOl00","description":"How iHarness picks a play: diagnosis over lookup, capability before commitment, and decisions as the output.","breadcrumbs":[{"label":"Introduction"},{"label":"iHarness"}]},{"id":"3wnR2bijbWux1iciOfLS","title":"Autonomy levels","pathname":"/iharness/autonomy-levels","siteSpaceId":"sitesp_dOl00","description":"The three autonomy modes, Ask, Propose, and Auto: defined by what the system can spend, not by a marketing scale.","breadcrumbs":[{"label":"Introduction"},{"label":"iHarness"}]},{"id":"HIee8f2YO06nWR5sAlE3","title":"Bring your own agent","pathname":"/iharness/bring-your-own-agent","siteSpaceId":"sitesp_dOl00","description":"Bring your own agent: connect an external agent to iCustomer through MCP, with the same context and the same record as your team.","breadcrumbs":[{"label":"Introduction"},{"label":"iHarness"}]},{"id":"DqSD70RFQvfMOmSBBcXH","title":"Gates","pathname":"/iharness/gates","siteSpaceId":"sitesp_dOl00","description":"The checkpoints that stop iHarness: what gates guard, where approvals happen, and per-tool approval modes.","breadcrumbs":[{"label":"Introduction"},{"label":"iHarness"}]},{"id":"QqXZH04cv0fbfbMng0r6","title":"The queue","pathname":"/pulse/queue","siteSpaceId":"sitesp_dOl00","description":"Pulse is the attention layer: only what needs a human, everything else handled in the background.","breadcrumbs":[{"label":"Introduction"},{"label":"Pulse"}]},{"id":"bHdEIqJXPEEONnRZb9X1","title":"Families","pathname":"/pulse/families","siteSpaceId":"sitesp_dOl00","description":"The three pulse families: Opportunity, Stall, and Milestone, and what each one asks of you.","breadcrumbs":[{"label":"Introduction"},{"label":"Pulse"}]},{"id":"HSFaGAXEGyYftDJgzbc3","title":"Acting on a pulse","pathname":"/pulse/acting","siteSpaceId":"sitesp_dOl00","description":"The four things you can do with a pulse: approve, modify, reject, or skip.","breadcrumbs":[{"label":"Introduction"},{"label":"Pulse"}]},{"id":"MwkZBDQTjqvWviae0VlC","title":"Autopilot vs approval-first","pathname":"/pulse/autopilot-vs-approval-first","siteSpaceId":"sitesp_dOl00","description":"The autonomy dial: approval-first by default, autopilot where you have deliberately opened it.","breadcrumbs":[{"label":"Introduction"},{"label":"Pulse"}]},{"id":"jkKR13yQyNYtTWTXUJgU","title":"Delivery","pathname":"/pulse/delivery","siteSpaceId":"sitesp_dOl00","description":"Where pulses reach you: always in-app, and by email or Slack where you opt in.","breadcrumbs":[{"label":"Introduction"},{"label":"Pulse"}]},{"id":"R5Ui5hqONyq1fZxeLwGb","title":"Daily digest","pathname":"/pulse/daily-digest","siteSpaceId":"sitesp_dOl00","description":"One envelope a day: what the system did, what needs you, and what is ahead.","breadcrumbs":[{"label":"Introduction"},{"label":"Pulse"}]},{"id":"yAVeeA2pvfYOGaZvxRPZ","title":"Identity","pathname":"/audience/identity","siteSpaceId":"sitesp_dOl00","description":"One person, one record: how identities resolve, and the rules that keep your CRM safe.","breadcrumbs":[{"label":"Introduction"},{"label":"Audience"}]},{"id":"yc85sbtP5dQz32Q3yApb","title":"Signals","pathname":"/audience/signals","siteSpaceId":"sitesp_dOl00","description":"The events that move scores and trigger decisions, and where they come from.","breadcrumbs":[{"label":"Introduction"},{"label":"Audience"}]},{"id":"A6AqxxdTotiP4nNjZrMu","title":"Building and sharing audiences","pathname":"/audience/building-audiences","siteSpaceId":"sitesp_dOl00","description":"Cohorts under segments: how audiences are built, shared, and made activation-ready.","breadcrumbs":[{"label":"Introduction"},{"label":"Audience"}]},{"id":"XRPsWL9Jss8M15i5j9Zn","title":"FIRE scoring","pathname":"/audience/fire-scoring","siteSpaceId":"sitesp_dOl00","description":"How every account and contact is scored: Fit, Intent, Recency, and Engagement, rolled into Hot, Warm, or Cold.","breadcrumbs":[{"label":"Introduction"},{"label":"Audience"}]},{"id":"CxOUfbRLTRYWkK3Ds8En","title":"Always-on monitoring","pathname":"/audience/monitoring","siteSpaceId":"sitesp_dOl00","description":"What under management means: continuous scoring, cohort-shift detection, and a hand raised when something moves.","breadcrumbs":[{"label":"Introduction"},{"label":"Audience"}]},{"id":"q2pF4KOzVNlae1uJDEKc","title":"What a play is","pathname":"/plays/what-is-a-play","siteSpaceId":"sitesp_dOl00","description":"Play, run, activation: the three words, and how a motion actually executes.","breadcrumbs":[{"label":"Introduction"},{"label":"Plays"}]},{"id":"LC2DeflsxeWpDfKy7Hgq","title":"B2B library","pathname":"/plays/library-b2b","siteSpaceId":"sitesp_dOl00","description":"The curated B2B plays, grouped by goal","breadcrumbs":[{"label":"Introduction"},{"label":"Plays"}]},{"id":"HWa0iFnDsgoB6a9tGNGk","title":"Setting up a play","pathname":"/plays/setup","siteSpaceId":"sitesp_dOl00","description":"From the library to live: picking a play, reviewing the spec, and confirming activation.","breadcrumbs":[{"label":"Introduction"},{"label":"Plays"}]},{"id":"oAkF4DFfI0gNXdq9EK9A","title":"Guardrails and suppression","pathname":"/plays/guardrails-and-suppression","siteSpaceId":"sitesp_dOl00","description":"The platform rules every play inherits: one cadence per contact, suppression above everything, honest counts, and a kill switch.","breadcrumbs":[{"label":"Introduction"},{"label":"Plays"}]},{"id":"zmN2iElbfLi1idjK7XHV","title":"Traces and receipts","pathname":"/measurement-and-outcomes/traces-and-receipts","siteSpaceId":"sitesp_dOl00","description":"Where you read the receipts: what a trace shows for every activation decision.","breadcrumbs":[{"label":"Introduction"},{"label":"Measurement & outcomes"}]},{"id":"MsnWKfEwBFzSyP25Ltxi","title":"Decision quality","pathname":"/measurement-and-outcomes/decision-quality","siteSpaceId":"sitesp_dOl00","description":"A different question than did it work: was the judgment good, measured as expected versus actual.","breadcrumbs":[{"label":"Introduction"},{"label":"Measurement & outcomes"}]},{"id":"uzfakRB7bi09WPHHVUZc","title":"The compounding loop","pathname":"/measurement-and-outcomes/compounding-loop","siteSpaceId":"sitesp_dOl00","description":"The slower loop underneath: outcomes become evidence, evidence sizes the next commitment, and the bar moves with you.","breadcrumbs":[{"label":"Introduction"},{"label":"Measurement & outcomes"}]},{"id":"cX0V6M8iKM4ousuFeDjo","title":"Your stack","pathname":"/integrations/stack","siteSpaceId":"sitesp_dOl00","description":"How iCustomer Platform connects to the rest of your stack: connector categories, the connect flow, sync settings, and the recommended setup order.","breadcrumbs":[{"label":"Introduction"},{"label":"Integrations"}]},{"id":"mc3X6xkKB6YehIjgDmvt","title":"Events and pixels","pathname":"/integrations/events-and-pixels","siteSpaceId":"sitesp_dOl00","description":"Install the pixel, what it captures, how visitors resolve to real accounts, and how consent works.","breadcrumbs":[{"label":"Introduction"},{"label":"Integrations"}]},{"id":"YrprZ1qx7wphwpPCTF4x","title":"Destinations vs live channels","pathname":"/integrations/destinations-vs-live-channels","siteSpaceId":"sitesp_dOl00","description":"The two ways data moves: live channels that act in real time, and destinations that sync in batches.","breadcrumbs":[{"label":"Introduction"},{"label":"Integrations"}]},{"id":"xcNP3N4DekKmReiwCrQE","title":"Required tables","pathname":"/integrations/required-tables","siteSpaceId":"sitesp_dOl00","description":"The three core tables iCustomer Platform reads from your warehouse: Accounts, Contacts, and Events, plus the optional tables that enhance scoring and outcome tracking.","breadcrumbs":[{"label":"Introduction"},{"label":"Integrations"}]},{"id":"RPF8K2kqYjwzEptSWFT8","title":"Workspace and brand","pathname":"/settings/workspace-and-brand","siteSpaceId":"sitesp_dOl00","description":"Your workspace: what it holds, who can change it, and how many you can have.","breadcrumbs":[{"label":"Introduction"},{"label":"Settings"}]},{"id":"Tzqak1ARPKKnaqD5mEWC","title":"Users and roles","pathname":"/settings/users-and-roles","siteSpaceId":"sitesp_dOl00","description":"Inviting your team, the four roles, and how seats work.","breadcrumbs":[{"label":"Introduction"},{"label":"Settings"}]},{"id":"5ySXVftQdZronPDIulCo","title":"API keys","pathname":"/settings/api-keys","siteSpaceId":"sitesp_dOl00","description":"API keys: what they are, how to get one, and how they behave.","breadcrumbs":[{"label":"Introduction"},{"label":"Settings"}]},{"id":"gWSVlq21qZaAHXBG8dGG","title":"Billing","pathname":"/settings/billing","siteSpaceId":"sitesp_dOl00","description":"Plans, credits, overage, and how billing works across your workspaces.","breadcrumbs":[{"label":"Introduction"},{"label":"Settings"}]},{"id":"zKuElm7yhGANTubAdmQS","title":"Preparing your data","pathname":"/setup-and-onboarding/preparing-your-data","siteSpaceId":"sitesp_dOl00","description":"Get your data ready before connecting: formatting rules, entity relationships, PII handling, and the readiness checklist.","breadcrumbs":[{"label":"Introduction"},{"label":"Setup & Onboarding"}]},{"id":"gZgaSplFW23dim89nJxm","title":"Data health","pathname":"/setup-and-onboarding/data-health","siteSpaceId":"sitesp_dOl00","description":"How the platform validates your data before and after connection, and how to monitor freshness, quality, and sync status.","breadcrumbs":[{"label":"Introduction"},{"label":"Setup & Onboarding"}]},{"id":"Nn3idMwoy9rFP6HKjmDL","title":"What iReveal is","pathname":"/ireveal/overview","siteSpaceId":"sitesp_dOl00","description":"iReveal: identity, measurement, and outcome tracking as a standalone product, one tag, running where your data lives.","breadcrumbs":[{"label":"Introduction"},{"label":"iReveal"}]},{"id":"2zfKQyzmoYkNlMgA9IWw","title":"Outcome tracking and holdouts","pathname":"/ireveal/outcome-tracking","siteSpaceId":"sitesp_dOl00","description":"Outcome tracking and holdouts in iReveal: every decision carries its result in a single trace, and incrementality is measured against counterfactuals.","breadcrumbs":[{"label":"Introduction"},{"label":"iReveal"}]},{"id":"mMv966BfUIho3ZqlB2vW","title":"AI-referral measurement","pathname":"/ireveal/ai-referral-measurement","siteSpaceId":"sitesp_dOl00","description":"AI-referral measurement in iReveal: agents and LLM referrals as a first-class, identified, measurable channel.","breadcrumbs":[{"label":"Introduction"},{"label":"iReveal"}]},{"id":"ft8QOBmiKpEE6sDkqQaM","title":"Consent","pathname":"/ireveal/consent","siteSpaceId":"sitesp_dOl00","description":"How iReveal respects consent: your banner decides, capture is first-party, and opt-outs travel.","breadcrumbs":[{"label":"Introduction"},{"label":"iReveal"}]},{"id":"lkXE7amDRZs0Q6eTWXRk","title":"30-day POC","pathname":"/ireveal/poc","siteSpaceId":"sitesp_dOl00","description":"The 30-day iReveal POC: discover, deploy, evaluate, on your traffic, with full decision rights retained throughout.","breadcrumbs":[{"label":"Introduction"},{"label":"iReveal"}]},{"id":"sxADmrHOLYdiHVzcPBKc","title":"Upgrade path","pathname":"/ireveal/upgrade-path","siteSpaceId":"sitesp_dOl00","description":"From iReveal to the full platform: the same spine, with the decision layer turned on. No migration, no re-tagging.","breadcrumbs":[{"label":"Introduction"},{"label":"iReveal"}]},{"id":"Y1djorpqweshwTPQNJEq","title":"Glossary","pathname":"/reference/glossary","siteSpaceId":"sitesp_dOl00","description":"Every term used across iCustomer Platform, A to Z.","breadcrumbs":[{"label":"Introduction"},{"label":"Reference"}]},{"id":"KLdu6BuEKjbIqcEyLFoZ","title":"Agent catalog","pathname":"/reference/agent-catalog","siteSpaceId":"sitesp_dOl00","description":"The specialized agents iHarness coordinates, what each covers, and where you see their work.","breadcrumbs":[{"label":"Introduction"},{"label":"Reference"}]},{"id":"zcHB51ECmFJw5Rw4EQGl","title":"Play library","pathname":"/reference/play-library","siteSpaceId":"sitesp_dOl00","description":"The catalog of plays: what each one does, the goal it moves, and what it needs.","breadcrumbs":[{"label":"Introduction"},{"label":"Reference"}]},{"id":"AEXwMG6aEYDa15YmNcYN","title":"Pulse families","pathname":"/reference/pulse-families","siteSpaceId":"sitesp_dOl00","description":"The pulse family catalog: Opportunity, Stall (with its five edges), and Milestone, with examples of each.","breadcrumbs":[{"label":"Introduction"},{"label":"Reference"}]},{"id":"rQobjoY0s5R77NtfMbEs","title":"Security model","pathname":"/security-and-compliance/security-model","siteSpaceId":"sitesp_dOl00","description":"How iCustomer Platform protects your data: encryption, workspace isolation, PII handling, consent-aware activation, and access control.","breadcrumbs":[{"label":"Introduction"},{"label":"Security & Compliance"}]},{"id":"D9YzXW3jvrDqyHL5csA4","title":"SOC 2","pathname":"/security-and-compliance/soc2","siteSpaceId":"sitesp_dOl00","description":"iCustomer's SOC 2 program and how to request the report.","breadcrumbs":[{"label":"Introduction"},{"label":"Security & Compliance"}]},{"id":"AuIShdJbphtBGMZKFJhE","title":"GDPR, CCPA and DSAR","pathname":"/security-and-compliance/gdpr-ccpa-dsar","siteSpaceId":"sitesp_dOl00","description":"How iCustomer Platform supports GDPR and CCPA compliance, and how data subject requests are handled.","breadcrumbs":[{"label":"Introduction"},{"label":"Security & Compliance"}]},{"id":"4bvm6o0tUVcsli6ywXtS","title":"Release notes","pathname":"/release-notes/release-notes","siteSpaceId":"sitesp_dOl00","description":"What shipped, what changed, and what is coming next in iCustomer Platform.","breadcrumbs":[{"label":"Introduction"},{"label":"Release Notes"}]}]}